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Our services

Complete expertise in printing solutions

For more than 25 years, Copiscan has been supporting businesses and professionals in the selection, installation, maintenance and management of their printing equipment.

Our approach is built on a complete, integrated solution: from the analysis of your needs through to after-sales service, we support you at every step to ensure the performance, reliability and cost-effectiveness of your printing environment.

Explore our services 1 877 999-9073
Sales and solutions Cost-per-copy Installation Maintenance Copiscan DCA
01 — Sales

Sales service and printing solutions

An analysis tailored to your needs

Every business has different needs when it comes to printing, scanning and document management. Our team analyzes your environment, your print volume and your operational requirements in order to recommend a solution suited to your level of productivity.

Our goal is simple: to offer you the right equipment for your actual needs and to help you optimize your annual printing costs.

Our solutions are available for purchase, lease or financing, depending on the needs and operational reality of your business.

We can guide you in selecting:

Office printers

Professional printers and multifunction devices

Equipment for workgroups and high-volume environments

Multifunction devices with advanced scanning features

Light and professional production equipment

Wide-format printers: plans, technical documents, posters and banners

02 — Contracts

Cost-per-copy service contracts

Simplify cost management and control

To simplify the management and control of printing costs, Copiscan offers service contracts based on a cost per copy (CPC).

This approach allows businesses to better forecast their printing costs and to reduce unexpected expenses related to equipment maintenance.

Included in a service contract:

  • Service calls
  • Labour and technician travel
  • Parts
  • Consumables, such as toners and drums/imaging units
  • Maintenance parts specified by the manufacturer
03 — Installation

Installation, configuration and IT integration

Beyond the purchase

Acquiring equipment is only the first step. Our technical team also handles the installation, configuration and integration of your equipment within your IT environment, across various operating systems such as Mac OS, Windows, Chrome OS, Microsoft Azure and more.

Setup and commissioning

  • Equipment installation and commissioning
  • Network configuration
  • Print driver installation and configuration
  • Integration with workstations and servers

Scanning and cloud services

  • Scanning parameter configuration
  • Scan to email
  • Integration with Microsoft 365, Google Workspace, Gmail, iCloud and other compatible services
  • Configuration of address books and scan destinations

Security and training

  • Implementation of security settings
  • Configuration of authentication and print accounting
  • Customization of settings and features to match your needs
  • Training on product use and troubleshooting
We also provide the support and training required so your users can take full advantage of their equipment's features.
04 — Maintenance

Maintenance and repair service

Specialized technical expertise

Copiscan has a team of technicians specialized in the maintenance, repair and technical support of a wide range of printing equipment.

Our technicians work in particular on:

  • Office printers
  • Professional multifunction printers
  • Light production equipment
  • Xerox production equipment
  • HP and Canon wide-format printers

Our technicians also have knowledge in:

  • Networking
  • Information technology
  • Print environment configuration
  • Scanning and document workflows
  • Equipment connectivity
  • User security and authentication

Ongoing training

Ongoing training keeps our team up to date with evolving technologies and maintains a high level of technical expertise. That expertise allows us to work not only on the equipment itself, but also on its integration into your technology environment.

On-site or in-shop service

Depending on the type of equipment and the situation, our services can be provided directly at the customer's location or in our workshop. This flexible approach lets us offer the most efficient repair solution based on the nature of the problem.

The Copiscan difference

Proactive and automated management

At Copiscan, we developed our own software solution to automate and improve the management of equipment under contract and billable equipment. Our Copiscan DCA solution centralizes and automates several operations that are essential to managing a print fleet.

01

Automated meter reading collection

The meter readings required to manage and bill equipment are collected automatically. This automation reduces manual intervention and contributes to more accurate and efficient management.

02

Proactive supplies monitoring

Supply levels are tracked with parameters that can be customized according to the type of equipment, the level of productivity, the print volume and the specific needs of each customer.

03

Automated order management

When the defined thresholds are reached, our system automates the supply ordering process. Users receive notifications about the processing and shipping of their orders.

Data privacy and security

Data privacy is a key priority in the design and operation of our solutions. By using our own software infrastructure, Copiscan retains direct control over the processes related to managing the data required to monitor equipment and supplies.

  • Transparent data management
  • Greater control over equipment-related information
  • Fewer technology intermediaries
  • Better command of automated processes
  • An approach focused on privacy and security

Transparent automation

Our automated management solution is based on rules and processes defined specifically for the management of equipment and supplies.

Our system does not rely on artificial intelligence to analyze or exploit the management data of your equipment.

We favour a transparent and controlled approach, where automations are designed to perform precise and predictable tasks, namely meter reading collection, supplies monitoring and notification management.

Under one roof

A complete solution

From selecting your equipment through to its long-term maintenance, Copiscan supports you at every step.

Analysis of your needs Recommendation of suitable equipment Purchase, lease and financing Delivery and installation Network and IT configuration User training Cost-per-copy service contracts Preventive maintenance Repair and technical support Proactive equipment management Supplies monitoring Automated meter reading Automated supply replenishment

Copiscan offers you a complete solution to simplify the management of your printing equipment, optimize your costs and ensure the continuity of your operations.

Let's talk about your print fleet

Contact us for a quick, free assessment of your needs.

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